Refund, Cancellation & Delivery Policy

Work you arrange with an artisan you found on NaijaArtisans (plumbing, tailoring, repairs and so on) is agreed and paid directly between you and the artisan. We do not take or hold that money, so we cannot refund it. If something goes wrong, see section 5: we will help where we can.

• Each upgrade is a one-month payment (see Pricing). It does not renew automatically, and your card is never charged again without you choosing to.
• To cancel, simply don’t renew. The upgrade stays active until the end of the month you paid for.
• Because the upgrade starts working as soon as you pay, a month that has started is not refundable, except when:
  • you were charged twice for the same upgrade;
  • you paid but the upgrade never activated on your profile and we could not fix it within 48 hours; or
  • you were charged without authorising the payment.
• Ask within 7 days of the payment, with your Paystack receipt or reference.

Logo design, social media content, adverts, CV writing and digital marketing are sold and delivered by DMBTREND LTD. You pay a 50% deposit to start and the balance only after you have seen and approved the work.

• Cancel before work starts (before we confirm someone is working on it): full refund of the deposit.
• Cancel after work has started: the deposit covers the work already done and is not refunded, but you owe nothing more.
• We miss the delivery date by more than 7 days, or cannot deliver at all: full refund of everything you have paid, if you ask for it.
• Not happy with the preview? Each package includes the number of revisions shown on its page. Ask for changes from your order page before paying the balance.
• After you have paid the balance and the final files have been delivered, the order is complete and is not refundable. If a file is missing or broken, tell us and we will fix it.

We sell no physical goods and ship nothing. Upgrades apply to your profile immediately after payment. Done-for-you work is delivered digitally: we post download links to your private order page and email you when they are ready. The delivery time for each package is shown on its page and starts when your deposit is confirmed.

If you have a problem with an artisan (poor work, no-show, misleading listing), email us with the job link and what happened. We will contact both sides, can remove false listings and reviews, and will suspend artisans who break our Acceptable Use Policy. We cannot force a refund for work paid directly to an artisan.

Email sammyjel.ng@gmail.com with your name, the email or phone on your account, and the Paystack reference (or your order number, like NA-2610-XXXX). We reply within 2 working days. Approved refunds go back to the original payment method through Paystack, usually within 5–10 working days depending on your bank.